MBSL Insurance Co. Ltd. is committed to handling customer and policyholder complaints in a fair, transparent, impartial and timely manner.
We have established a formal Policyholder Complaints Handling Procedure to provide policyholders with clear information on how to submit a complaint, the applicable complaint handling timelines, how to check the status of a complaint, the appeal process and the available external dispute resolution mechanisms.
The Policyholder Complaints Handling Procedure is available in English, Sinhala and Tamil for ease of access.
MBSL Insurance Company Limited is a Public Limited Liability Company incorporated on 24th September 2004 under the Companies Act No. 17 of 1982 in Sri Lanka. The Company was re-registered under the Companies Act No. 7 of 2007.
519, T.B. Jayah Mawatha,
Colombo 10.
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